FAQ’s

Yes, we often have customers wanting specially made products for caravans, boats of just unusually sized beds. As all products are hand made we are very happy to make a customised product for you. We have even made sleeping bags and under blankets for swags. Please give us a call to discuss: 03 56220068.

The wool used in all Aussie Wool Comfort products has been cleaned using chemical free water. It is not treated with any chemicals unless you request washable wool.

The wool is treated to make each fibre smoother. In this way when it dries the fibres are able to spread apart and remain “fluffy”. Without treatment the wool; upon washing, they would bind together and then shrink, losing loft. It is important that you only use a front-loading machine on a cold wool cycle.

Aussie Wool Comfort products are all made by hand at our factory at 2/118 Albert Road, Warragul; a small country town an hour east of Melbourne.

Answer

Care instructions are on every product. Always read the instructions before cleaning. All wool products will benefit from regular airing and sunlight, even before use.

We recommend airing your blanket for a few hours or overnight before you use it after it has been in storage.

All products may be spot washed using a light wool detergent to spot clean. We recommend drying small areas with a hair dryer so as not to leave a water stain. Remember that stains can often be “set” if dry-cleaned.

Our quilts and under blankets have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.

Our warranties do not cover the following:

• Damage due to incorrect washing.
• General wear and tear or any misuse
• Change of mind

Returns must be posted to Aussie Wool Comfort, 2/118 Albert Road, Warragul, 3820 and call us on 03 56220068

Our quilts and under blankets have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.

Our warranties do not cover the following:

• Damage due to incorrect washing.
• General wear and tear or any misuse
• Change of mind

Returns must be posted to Aussie Wool Comfort, 2/118 Albert Road, Warragul, 3820 and call us on 03 56220068

Yes, We have a shop at the factory where you can buy our products direct and also a range of Australian made and owned clothing, UGG boots and manchester, we are at 2/118 Albert Road, Warragul; about an hour east of Melbourne.

We ship via Australia Post. We try our best to ship in a few days but often your product is being made just for you so it may take a little longer, especially in busy periods, we are a small team. We will always do our best and thanks for your patience if we are delayed.  All items are tracked via the Australia Post eParcel system and you will be notified via email of tracking details.

We regularly ship overseas and once you have entered your address on your order the computer will calculate your shipping cost. Our products are very popular in Europe, the USA and the UK and we also often sell into Asia as wool is also fantastic in warmer climates.

Our quilts and under blankets have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.

Our warranties do not cover the following:

• Damage due to incorrect washing.
• General wear and tear or any misuse
• Change of mind

Returns must be posted to Aussie Wool Comfort, 2/118 Albert Road, Warragul, 3820 and call us on 03 56220068

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone numbers.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Aussie Wool Comfort collects and uses Users personal information for the following purposes:

• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To improve our Site
  We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To administer a content, promotion, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may contact us via our Site.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Aussie Wool Comfort does not retain any credit card details entered into PayPal integration software during the checkout process via a 128bit SSL connection.

For further security information on PayPal you can visit their website https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Aussie Wool Comfort has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and notify our database of customers via email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Aussie Wool Comfort
2/118 Albert Road, Warragul, VIC Australia, 3820
(03) 5622 0068
info@aussiewoolcomfort.com.au