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Customer Care
- Shipping
- Warranty
- Product Care
- Our Process
- Privacy and Security
We use Australia Post. The time does vary depending on where you are located, but products are generally shipped within 24 hours.
Yes, please give us a call and we can arrange shipping to anywhere in the world.
Yes. We have a shop at the factory where you can buy our products direct, and also a range of Australian-made clothing, UGG boots and manchester. We are at 2/118 Albert Road, Warragul- about an hour east of Melbourne.
All of our products have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.
Our warranties do not cover the following:
- Damage due to incorrect washing.
- General wear and tear or any misuse
- Change of mind
Returns must be posted to Aussie Wool Comfort, 158 Queen St, Warragul, 3820 and call us on 03 56220068
Care instructions are on every product. Always read the instructions before cleaning. All wool products will benefit from regular airing and sunlight, even before use.
We recommend airing your blanket for a few hours or overnight before you use it after it has been in storage.
All products may be spot washed using a light wool detergent to spot clean. We recommend drying small areas with a hair dryer so as not to leave a water stain. Remember that stains can often be “set” if dry-cleaned.
Yes, we often have customers wanting specially made products for caravans, boats of just unusually sized beds. As all products are hand made we are very happy to make a customised product for you. We have even made sleeping bags and under blankets for swags.
The wool used in all Aussie Wool Comfort products has been cleaned using chemical free water. It is not treated with any chemicals unless you request washable wool. The washable product is treated so that the fibres do not shrink as they dry.
The wool is treated to make each fibre smoother. In this way when it dries the fibres are able to spread apart and remain “fluffy”. Without treatment the wool; upon washing, would bind together and and shrink, losing loft.
Aussie Wool Comfort products are all made by hand at our factory at 158 Queen St, Warragul; a small country town an hour east of Melbourne.
Aussie Wool Comfort products are all made by hand at our factory at 158 Queen St, Warragul; a small country town an hour east of Melbourne.
All wool is sourced from selected herds, mainly in the Western District of Victoria.
This Privacy Policy governs the manner in which Aussie Wool Comfort collects, uses, maintains and discloses information collected from users (each referred to in this policy as a “User”) of the www.aussiewoolcomfort.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Aussie Wool Comfort.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone numbers.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Aussie Wool Comfort does not retain any credit card details entered into PayPal integration software during the checkout process via a 128bit SSL connection. For further security information on PayPal you can visit their website https://www.paypal.com/au/webapps/mpp/ua/privacy-full
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Aussie Wool Comfort collects and uses Users personal information for the following purposes:
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To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
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To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
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To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
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To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
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To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may contact us via our Site.
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OUR CUSTOMERS SLEEP WELL, HERE'SHOW WE KNOW
Trusted by 5,000+ Australians
Get The Best Night's Sleep
"Got these for our kids and they have been fantastic, they now sleep through the night and don’t wake up us freezing cold!"
Pure Allergy Free Bedding
"Love that it’s all Aussie products and good for you, no chemicals/toxins in the bedding. Perfect for someone with allergies."
The Perfect Temperature
"Perfect in winter, and surprisingly comfortable in summer, even on the hot days. We will never get a doona from department store ever again."
Let customers speak for us
I now have 3 single Pure Wool Quilts: one for Summer, one for Autumn/Spring and one for Winter. I need different warmth levels to my wife. We both sleep better and more comfortably. The quilts are brilliant give comfortable sleep. The team were also happy to trim the quilts to better suit our needs. I warmly commend the team and the quilts.
Cotton pillow protectors. How great 100% cotton and made in Aussie
Very happy with purchase will get more for the rest of the family and love supporting a local Australian Business! 👌
I already had one of your pure wool pillows and it has been wonderful to sleep on. The boomerang shaped one I just bought is perfect. It arrived as I got a bad flu bout and has allowed me to sleep with my upper body and head elevated to stop the dry cough but to also sleep deeply and very comfortably. I bought the cotton cover from you as well rather than bothering with other pillows lips and it is strong and comfortable. I will just use this combo forever, washing the cotton cover each week and now I am over the flu I am sleeping with my new pillow down flat and it hugs me front and back as well as giving perfect support to my head and neck. Versatile, comfortable, cool in the heat. The perfect pillow.
I am delighted with the luxurious cushioned loft of the under blanket.
The natural fibre content of wool and the cotton cover make this a beautiful product!
Excellent, excellent blanket. Fluffy, weighty and warm. No ties at the corner, in case anyone is asking.
I purchased both the large and XL pet beds and I am very happy with them. They are well made and are a good thickness. I made a mistake when ordering and choose the wrong colour, but customer service got back to me really quickly and were happy to change the colour on the order. Thank you! Would recommend to others.
No more awaken by a wet back during the night.
As decribed it works.
Beautiful made. In AU. A pity I must put a fitted sheet because so soft material like silk
I really like this quilt. It's good quality, high-loft. I ordered the 'Summer' (360gsm) quilt, however, if you live in QLD, it's a bit too hot for summer, and if you were after a summer quilt, order the lightest one. However, it is very breathable so sleeping under it is very enjoyable, and it is a pleasant calming weight. I imagine in the winter, this will be even more cozy. Good that they use only natural breathable fabrics. Quite happy with my purchase!
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