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Customer Care

Shipping
Warranty
Product Care
Our Process
Privacy and Security

How long does it take to get my product?

We use Australia Post. The time does vary depending on where you are located, but products are generally shipped within 24 hours.

Do you ship overseas?

Yes, please give us a call and we can arrange shipping to anywhere in the world.

Can we buy direct from the factory?

Yes. We have a shop at the factory where you can buy our products direct, and also a range of Australian-made clothing, UGG boots and manchester. We are at 2/118 Albert Road, Warragul- about an hour east of Melbourne.

What do I do if there is a fault?

All of our products have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.

Our warranties do not cover the following:

Damage due to incorrect washing.
General wear and tear or any misuse
Change of mind

Returns must be posted to Aussie Wool Comfort, 158 Queen St, Warragul, 3820 and call us on 03 56220068

How do I care for my Aussie Wool Comfort product?

Care instructions are on every product. Always read the instructions before cleaning. All wool products will benefit from regular airing and sunlight, even before use.

After storage how do I prepare the product for use?

We recommend airing your blanket for a few hours or overnight before you use it after it has been in storage.

How do I clean small marks?

All products may be spot washed using a light wool detergent to spot clean. We recommend drying small areas with a hair dryer so as not to leave a water stain. Remember that stains can often be “set” if dry-cleaned.

Can Aussie Wool Comfort make specialty sizes or products?

Yes, we often have customers wanting specially made products for caravans, boats of just unusually sized beds. As all products are hand made we are very happy to make a customised product for you. We have even made sleeping bags and under blankets for swags.

How is the wool cleaned?

The wool used in all Aussie Wool Comfort products has been cleaned using chemical free water. It is not treated with any chemicals unless you request washable wool. The washable product is treated so that the fibres do not shrink as they dry.

How do you make washable wool?

The wool is treated to make each fibre smoother. In this way when it dries the fibres are able to spread apart and remain “fluffy”. Without treatment the wool; upon washing, would bind together and and shrink, losing loft.

Where are the products made?

Aussie Wool Comfort products are all made by hand at our factory at 158 Queen St, Warragul; a small country town an hour east of Melbourne.

Where are the products made?

Aussie Wool Comfort products are all made by hand at our factory at 158 Queen St, Warragul; a small country town an hour east of Melbourne.

Where does the wool come from?

All wool is sourced from selected herds, mainly in the Western District of Victoria.

Introduction

This Privacy Policy governs the manner in which Aussie Wool Comfort collects, uses, maintains and discloses information collected from users (each referred to in this policy as a “User”) of the www.aussiewoolcomfort.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Aussie Wool Comfort.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone numbers.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Security with Credit Cards and payments

Aussie Wool Comfort does not retain any credit card details entered into PayPal integration software during the checkout process via a 128bit SSL connection. For further security information on PayPal you can visit their website https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Aussie Wool Comfort collects and uses Users personal information for the following purposes:

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.
To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may contact us via our Site.

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